Refund & Returns Policy
Overview
At StickyCo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a fair return and refund process subject to the terms below.
Return Eligibility
Products may be eligible for return if:
- The item arrives damaged or defective
- The wrong item was received
- The item is significantly different from the product description
To request a return, customers must contact us within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Opened or used beauty products
- Personal care items that have been opened
- Customized or personalized products
- Gift cards and promotional items
Return Conditions
Returned items must:
- Be unused and in original condition
- Include original packaging
- Include proof of purchase or order confirmation
We reserve the right to reject returns that do not meet these conditions.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your payment provider or bank
- Shipping charges are generally non-refundable unless the error was caused by us
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider or bank
- Contact us for further assistance
Exchanges
We only replace items if they are defective or damaged upon arrival.
Cancellation Policy
Orders may only be canceled before shipment confirmation is issued.
Once an order has been processed or shipped, cancellation may no longer be possible.
Secure Payments
StickyCo uses Stripe-supported secure payment processing to protect customer transactions and payment information.
Contact Us
For returns or refund requests:
Email: info@stickyco.shop